(213) 298-3288 mwilliams@wholehealthconcierge.com @wholehealthconciergela
Frequently Asked Questions

Answers families and professionals ask most.

If you have a question that is not covered here, please reach out for a private consultation, we are happy to walk through your specific situation.

About Care Management

How is care management different from home care?

Home care places caregivers in the home to assist with personal care, companionship, and activities of daily living. Care management is the clinical layer above that: a nurse care manager assesses the full picture, builds a customized care plan, coordinates the care team, communicates with providers, monitors changes, and adjusts the plan over time. Care management without home care is possible; home care without care management often leaves families managing the complexity alone.

What is hospital-at-home support?

Hospital-at-home is a structured program for clients transitioning from hospital, rehab, or a procedure center back to home. WholeHealth provides discharge planning support, nursing coordination, medication organization, provider communication, family updates, and ongoing monitoring of the client's recovery in the home environment.

Do you provide caregivers, or just manage them?

Both. We coordinate licensed nursing support and caregivers based on the client's clinical needs, and we oversee the care team to ensure the plan is being followed and the right level of support is in place. We are not a staffing agency. We are a nurse-led care management company that may coordinate staffing as part of a broader plan.

When is care management the right fit?

When a family is managing care that involves multiple providers, complex medications, recent or upcoming hospitalization, cognitive decline, recovery from major surgery, or progressive conditions, and the family wants someone clinically qualified to oversee the full picture rather than coordinate every piece themselves.

What is concierge nursing?

Concierge nursing is private, nurse-led care that families pay for directly. A registered nurse coordinates physicians, organizes medications, monitors recovery, and guides decisions, without the visit limits of insurance-based home health. Read our full guide: what concierge nursing is and how it works.

What is a nurse care manager?

A nurse care manager is a registered nurse who oversees the whole care picture: assessing needs, building a written care plan, coordinating providers and caregivers, monitoring changes, and keeping the family informed. They act as one clinical point of contact from start to finish.

What is the difference between concierge nursing and home health?

Home health is short-term, insurance-driven care with strict eligibility and set visit counts. Concierge nursing is private, ongoing, and shaped around the family: one nurse leads the case, coordinates everything, and stays as long as you need.

Is a geriatric care manager worth it?

For families juggling multiple providers, medication complexity, or long-distance caregiving, usually yes. A care manager prevents the expensive events: missed warning signs, medication errors, and avoidable readmissions, while taking the coordination burden off the family.

Services & Logistics

What types of care does WholeHealth coordinate?

Hospital-at-home support, complex care management, private duty nursing coordination, post-operative recovery planning, aging parent and dementia support, family care advocacy, legal and medical advocacy support, IV hydration and wellness concierge as part of a broader care plan, and event and hospitality wellness services.

Where do you serve?

Orange County, Los Angeles County, and parts of Riverside County. We serve premium residential communities including Newport Beach, Pasadena, Beverly Hills, Brentwood, Pacific Palisades, Laguna Beach, Irvine, Chino Hills, and surrounding areas. Outside these areas, please reach out, we may still be able to help or refer you.

How quickly can you respond to a discharge?

For active situations and existing clients, we can often respond same-day. For new families facing imminent discharge, please call (213) 298-3288 directly so we can coordinate quickly.

Do you take insurance?

WholeHealth Concierge is a private-pay care management company. We are not a Medicare-billed home health agency. Some clients use long-term care insurance, HSA, or family office structures to cover services, we are happy to discuss what is and is not possible during a consultation.

How much does concierge nursing cost?

Private registered-nurse care in Southern California generally runs about $75 to $120 per hour in 2026, depending on hours, licensure level, and complexity. We give every family an exact price after a free consultation. See the full breakdown in our 2026 cost guide.

Does Medicare cover concierge nursing or care management?

Original Medicare does not cover private concierge nursing or care management. Some long-term care insurance policies reimburse part of the cost, and we provide the documentation needed to submit claims.

Who takes care of you after surgery if you live alone?

A private recovery nurse fills that gap. Surgeons require someone with you after anesthesia, and patients living alone face roughly three times the risk of readmission. We provide nurse-led recovery support for exactly this situation. Learn more on our post-operative recovery page.

Can you check on my parent in Southern California if I live out of state?

Yes. Long-distance families are one of the most common situations we serve. Your nurse care manager becomes your local clinical presence: visiting, monitoring, attending appointments, and sending you structured updates so you always know what is happening.

What can I do if the hospital wants to discharge my parent and it feels unsafe?

You can ask for a discharge planner meeting, request a formal appeal through Medicare if applicable, and bring in a nurse advocate to assess whether the home setup is actually safe. We step into exactly these situations and organize a safe landing at home.

For Referral Partners

How does the referral process work?

Most referrals begin with a confidential phone introduction. We discuss the client's situation, what level of support is appropriate, and how WholeHealth can collaborate with the referring professional. We work with concierge physicians, surgeons, elder law and probate attorneys, fiduciaries, case managers, and discharge planners.

Do you provide clinical documentation for attorneys or fiduciaries?

Yes. We provide care needs assessments, clinical care summaries, care timeline organization, level-of-care observations, and documentation support for attorneys, fiduciaries, and professional representatives. We do not provide legal advice, legal representation, or legal capacity determinations.

Can you support cases involving conservatorship or probate?

We support the care-side of conservatorship, probate, elder law, and personal injury matters through care management, clinical documentation, and ongoing observations. The legal work itself must be handled by licensed attorneys.

Maternal & Newborn Care

What does an in-home postpartum nurse do?

A registered nurse supports both mom and baby in the first weeks home: C-section recovery monitoring, feeding support, newborn care coaching, weight tracking, and coordination with your OB and pediatrician. Full guide: what an in-home postpartum nurse actually does.

Can I hire a nurse to help with my baby after the NICU?

Yes. We support families bringing home premature and medically fragile newborns, including feeding and weight monitoring, apnea monitor support, and reinforcing your NICU team's discharge plan. See our Maternal & Newborn Care service.

What is the difference between a night nurse and a doula?

Licensure. A doula provides valuable non-clinical support, but only licensed nurses can legally provide nursing care. Our overnight newborn support is delivered by registered nurses who can assess clinical concerns, not just assist with routines.

About Meagan & WholeHealth

Who is Meagan Williams?

Meagan Williams is the founder and nurse care manager of WholeHealth Concierge. She holds a BSN and CCRN credentials and is a California-licensed Registered Nurse with critical care training. She founded WholeHealth Concierge to provide families with the clinical organization and trusted guidance often missing during complex care situations.

Is WholeHealth a staffing agency or home care franchise?

No. WholeHealth Concierge is a nurse-led care management and medical coordination company. We are not a staffing agency, a home care franchise, a caregiver registry, or an IV hydration bar. Our role is to provide clinical oversight, structured care planning, and ongoing care management for families navigating complex care.

Do you still offer IV hydration services?

IV hydration is available as part of a broader concierge care plan, recovery program, or physician-supported wellness offering. We also provide event and hospitality wellness services for golf tournaments, luxury events, bridal parties, hotels, and resorts. IV hydration is not our primary positioning, we are a care management company that includes hydration as part of broader clinical work.

Still Have Questions?

Let's talk through your situation.

A 15-minute conversation is often enough to understand whether WholeHealth Concierge is the right fit, and what next steps look like.

Request Consult Call Care Team
Request a Private Consultation